Ordering & Shipping
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed. If you have not received your order confirmation please check your junk mail. If still not received please contact firstname.lastname@example.org
Order not received
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 10 days of processing, please email email@example.com with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you. Please expect a delay in shipping during peak periods including launches and promotions.
Free Standard Shipping Thresholds
We offer free standard shipping on international orders over $75.00 before tax (with certain exclusions) and free standard shipping on orders over £55 for deliveries in the UK. Please note this does not include any taxes, duties or fees applied to your shipment.
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items. Shipping Restrictions Please allow up to 21 business days for shipping to US territories, P.O. Boxes, FPOs and APOs. (Shipping to P.O. boxes, FPO or APO addresses is only available within the US). If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been delivered to your Shop & Ship address.
Returns Policy Black Friday Promotion
All Black Friday Sales are Final – there will be a strict no returns policy for any items purchased as part of the Black Friday promotion. This includes all discounted products purchased from Wed 27th Nov – Sat 30th Nov 9AM GST. Start and end time subject to change.
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge, excluding Full Collections / Vaults & Fragrance. Returned item(s) will be refunded and not exchanged. Please note shipping charges will not be refunded. Full Collections & Vaults cannot be returned, no refund will be processed if these items. Fragrance can only be returned for orders placed within the US due to HAZMAT shipping restrictions.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order. For the return or exchange of Klara Cosmetics products purchased from any other authorized retailer please contact your retailer directly Returns Process (excluding Black Friday) If your order is placed within mainland US, please use the pre-paid return shipping label received inside your order to return your item(s). The return pack slip MUST be completed and included in your return package, otherwise a refund will not be processed. For all returns outside Mainland US / Australia please contact firstname.lastname@example.org for your return label.
Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
If your items are received damaged, please send a photo with the damaged item along with your order number to email@example.com with the subject line: DAMAGED. This should be submitted within 7 days of receiving your order.
Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.
Items not received
If you have not received your full order, please contact us at firstname.lastname@example.org with the subject line: MISSING ITEM along with your order number. Please note cases should be reported within 3 days of receiving your order so we can investigate this fully, after this timeframe cases may no longer be eligible for review.
Tax & duty charges
All orders (excluding US orders) are shipped from Dubai, UAE.
Please note that international orders may be subject to additional tax & duties applied by your local customs office. We highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website. Tax & duties may be calculated against the order value prior to any discount or sale prices being applied. If there are additional charges to be made, DHL will contact you for payment before or upon delivery.
If you refuse to pay tax & duties applied to your order, DHL will attempt to return your order to KLARA COSMETICS. If successful, a refund will be processed within 14 days of receipt however the cost of return shipping will be deducted from your refund amount. Please note some countries may not allow your order to be returned for failure to pay tax & duty in which case a refund is not guaranteed (see exceptions for India below).
Tax & Duty India regulations
If you refuse to pay the tax & duties applied to your order you will be required to submit documentation to customs to release this shipment for return. Since the goods cannot be returned to us without prior payment of duties, the tax & duty along with return shipping costs will be deducted from your refund. If you do not submit the required documentation to release the items Indian customs will dispose of the items and no refund will be is