Shipping & Return Policy
We ship to all countries with standard service.
Order Processing
Disclaimer: All orders are processed in AUD (Australian Dollars). Meaning: the total will be converted to AUD, using the most current exchange rate, of your local currency. Not to worry, it's the same amount displayed in your Cart.
Australia
| OUTSIDE VIC (Australia 7 of 8 States and Territories) |
| Rate Name | Condition | Price (AUD) |
| Express Shipping/Fast | $1.00 and up | $35.00 AUD |
| Free Shipping | $200.00 and up | Free |
| Priority Packing/Jump The Line + Ship | $1.00 and up | $30.00 AUD |
| Standard Shipping | $1.00 and up | $15.00 AUD |
| VIC Australia (Victoria) |
| Rate Name | Condition | Price (AUD) |
| Express Shipping/Fast | $1.00 and up | $30.00 AUD |
| Free Shipping | $200.00 and up | Free |
| Priority Packing/Jump The Line + Ship | $1.00 and up | $25.00 AUD |
| Standard Shipping | $1.00 and up | $15.00 AUD |
|
Rest Of The World
|
| Rate Name | Condition | Price (AUD) |
| small | 0-0.9kg | 30.00 |
| medium | 1kg-1.9kg | 40.00 |
| large | 2kg | 45.00 |
Returns Policy
- Customers who shop on klaracosmetics.com may return unopened and unused products within 14-days of purchase and receive a full refund, exchange or credit.
- Klara Cosmetics does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Klara Cosmetics website receipt of purchase.
- Please understand that we do not refund or exchange simply because you changed your mind or the product was not what you expected.
- Any returns that have been ordered via klaracosmetics.com will need to be returned to the Klara Cosmetics head office, at the customer’s expense. Before doing so, customers must email Klara Cosmetics at customerservice@klaracosmetics.com to have the return authorised.
- Klara Cosmetics will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by customer service.
Damaged/Defective Items
If you receive a damaged or incorrect item, contact us at customerservice@klaracosmetics.com as soon as you ascertain that the item is damaged or incorrect. If there is extensive damage to the carton, refuse the order and contact us immediately, quoting your order number. The resupply of the product will not incur shipping.
Refunds
If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.
How to return an item
Contact Klara Cosmetics via phone or email: customerservice@klaracosmetics.com to discuss the damaged item.
Repack the product in its original packaging materials.
Ship your return by a carrier that offers package tracking to the following address :
Klara Cosmetics
2/10 Albemarle Street
Williamstown North
VIC, 3016
Australia
Telephone: +61 (03) 9397 0808
Shipping to multiple addresses
Each order you place can be shipped to a single address. If you, or your company, require orders to be sent to multiple addresses, you will need to place a separate order per address.
Delivery details
Please make sure that shipping information is correct prior to checkout. Klara Cosmetics takes no responsibility for delivering to incorrect addresses supplied by customers.