Once an order has been placed, it cannot be modified or cancelled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

Of course! Klaracosmetics.com ships internationally to 150+ countries.

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert and when that must-have item is back in action, you’ll be the first to know.

For domestic orders, Klara Cosmetics offers FREE Australian & Indonesian Standard Ground Shipping on all orders. International orders must ship via the Australian or Indonesian post office. International shipping rates vary by country and will be determined at checkout.

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course, you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. All customers, please reach out to us at customerservice@klaracosmetics.com, Operating hours are Monday- Friday 9:00 am- 6:00 pm (GMT+11), excluding major Australian & Indonesian holidays.

• Customers who shop on klaracosmetics.com may return unopened and unused products within 14 days of purchase and receive a full refund, exchange or credit.
• Klara Cosmetics does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Klara Cosmetics website receipt of purchase.
• Please understand that we do not refund or exchange simply because you changed your mind or the product was not what you expected.
• Any returns that have been ordered via klaracosmetics.com will need to be returned to the Klara Cosmetics head office, at the customer’s expense. Before doing so, customers must email Klara Cosmetics at customerservice@klaracosmetics.com to have the return authorised.
• Klara Cosmetics will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by customer service.

For domestic orders, please send the defective or incorrect item(s) back to us. Once we receive the returned item(s), we will gladly send you a replacement.

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

To register for a Klara Cosmetics account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, and order history, and manage your account.

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.

All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below login, and follow the instructions to reset it. Need help? Please contact Customer Service at customerservice@klaracosmetics.com

If you receive an error message related to credit card authorization failure, double-check that the billing address on the credit card matches your account billing address, try re-entering your CVV or security code, and be sure that the card is current (not expired) and valid.

We’ll keep you posted on the next time Klara Cosmetics runs this kind of promotion—just make sure you’re on our email list to be the first to know.

Never. Klara Cosmetics are cruelty-free brands. We never test products or ingredients on animals, nor do we permit suppliers or retailers to conduct testing on our behalf.

No, we do not test our products on animals in any region.

Klara cosmetics are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Klara Cosmetics is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages.

Yes. Klara products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process. 

Klara Cosmetics are paraben-free (and phthalate-free, too).

The talc we use is of the highest quality and tested to confirm the absence of asbestos fibres – it meets strict purity criteria and all measures of quality and safety and it strictly complies with all the legal regulations where we operate.

PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening.

We got you covered! Your health and safety are hella important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing, hit up your physician before you glow.

We currently accept all major credit cards (American Express, JCB, MasterCard, and Visa), PayPal, Afterpay, and multiple localized payment methods for international orders, based on your region. Auto-Replenish subscription orders do not accept Afterpay.

Currently, we do not have a pro discount for makeup artists, estheticians, or hair stylists but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.