FAQ

All orders are dispatched by the next business day. Orders are sent from our headquarters in Melbourne, Australia. We ship to all countries with standard shipping.

Domestic orders within Melbourne:
- All orders within Melbourne metro have an estimated arrival time of 2 days.


- Outside of Melbourne, domestic orders will arrive between 5-10 business days depending on the location.
- If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days for postage.

International Orders:
- International shipping times are between 5-14 business days depending on the location. International orders may vary due to customs in each country.

COVID19 may affect shipping times in some countries.

All orders placed will receive a confirmation email by the next business day containing a tracking number to track the status of the order.

The shipping discount is automatically be applied at the final Checkout screen. We offer free standard shipping within Australia for all orders over $50 (AUD). We offer free standard international shipping for orders over $60 (AUD).

Customers who shop on klaracosmetics.com.au may return unopened and unused products within 30 days of purchase and receive a full refund, exchange or credit.

Klara Cosmetics does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Klara Cosmetics website receipt of purchase.

Please understand that we do not refund or exchange simply because you changed your mind or the product was not what you expected.

Any returns that have been ordered via klaracosmetics.com will need to be returned to the Klara Cosmetics head office, at the customer’s expense. Before doing so, customers must email Klara Cosmetics at customerservice@klaracosmetics.com to have the return authorised.

Klara Cosmetics will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by a customer service representative.

Unfortunately we cannot cancel your order or change your address once your order has been dispatched. We encourage customers to always double-check their address details before placing their order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and then contact us to confirm you wish to return the items. Once we receive your returned items your money will be refunded. Postage costs are at the customers expense. Please refer to our returns policy above.

All item are posted from our office located at 2/10 Albermarle Street, Willamstown North, VIC 3016, Australia.

Orders can be picked up from this location. Please select ‘pickup’ as the delivery method if you wish to collect your order in person.

At the final stage of checkout, you will see an option to enter the discount code, you enter it there and then click apply. If you have any problem finding it then please contact us.

We sure do. In fact, every order we contains two free sample gifts to test.

Yes Klara Cosmetics are proudly Australian owned and operated and also female owned and operated!

Klara Cosmetics was founded in 2013 by a visionary Makeup Artist and Hair Stylist Klara Sabotkoski.. With over 25 awards to her name - including “Telstra Business Woman of the Year’ – Klara has dedicated herself not only to learning everything about trends and techniques, but also products. Her disruptive and inspirational approach to beauty has been a game changer in the industry. Read more about Klara Sabotkoski’s story here.

Yes the brand is vegan- friendly.

Yes all Klara Cosmetics products have been certified cruelty-free by Australia's Choose Cruelty Free Organisation.

Pigmentation in cosmetics refers to the amount of concentration products are made with. To create long lasting products that will last, pigments are used in their highest possible concentration. The higher the pigmentation, the less product you need to achieve full coverage results. Highly pigmented products stay on your face longer, are more versatile and appear more vibrant on the skin. You can read more about the highly concentrated pigmentation of Klara Cosmetics products in this article.

Klara Cosmetics is sold worldwide in Sephora and various department stores. It is well known for its high quality, award-winning range of skincare and highly pigmented cosmetics.

They sure have! Klara Cosmetics has won no less than 25 awards in the beauty industry. Some of its most awarded products are the renowned Reset Gel Exfoliant which won Most Innovative Product by FMGC USA and was a Priceline Finalist for Best Exfoliator. It has a cult following with its devotees often on a waitlist.